As someone who regularly claims parking fees for work purposes, I used to dread the process. Finding the receipt, making sure it’s valid, and then submitting it manually was always a hassle, especially when it came to casual parking.
But recently, I parked at a site using an LPR (License Plate Recognition) parking system, and for the first time, I experienced how smooth it can be to request an e-Invoice for my casual parking. Here’s how it worked for me.
STEP 1:
Entry and Exit — No Ticket Needed
When I drove into the parking site, there was no need to take a physical ticket. The LPR system automatically recognized my car plate number and recorded the entry time. When I exited, the system calculated the parking fee and deducted it directly from my TnG or Setel eWallet, which I had pre-linked to my car plate and given consent.
No ticket. No paper. Just seamless entry and exit.
STEP 2:
Receive Transaction Notification
Shortly after exiting, I received a notification from the TnG or Setel eWallet app showing all the transaction details: parking duration, amount paid, and car plate number. Everything was clearly documented and transparent.
But here’s the catch: I still couldn’t submit a claim to my company without an official e-Invoice. And I couldn’t ask TnG or Setel for it either, they’re just payment platforms, not the actual parking service providers.
STEP 3:
Scan QR Code or Download Parking App
Fortunately, after I parked, I noticed a QR code displayed on the pillar by the parking provider. Scanning it led me to either a parking app download or directly to a webpage. I bookmarked the page and waited until I completed my parking session and payment before proceeding to request the e-Invoice.
STEP 4:
Requesting the E-Invoice
Now for the best part – actually requesting the e-Invoice.
From the parking app or webpage, I simply entered my car plate number and filled in the relevant information (like my company details or personal tax information), then submitted the request.
Within minutes, I received a LHDN-compliant e-Invoice in PDF format by email, ready to be attached to my claim form. Even better, the system saved my TIN (Tax Identification Number), so the next time I park at the same site or another site using the same system, the process will be even quicker.
What About Non-eWallet-Direct-Activated Sites Using LPR Systems?
Not every parking site is equipped with an e-wallet-direct integrated LPR system, and that’s perfectly okay.
At these sites, before exiting, I simply scanned the QR code displayed around the building or lobby, that led me to a payment webpage or mobile app. From there, I keyed in my car plate number and proceeded to make an online payment.
If I hadn’t made the payment online, no problem, I could still settle the fee at the exit via a cashless kiosk using my card. The system recorded my transaction just the same.
Just like before, whether I paid online or at the kiosk, I returned to the same webpage or app and entered either my car plate number or the TnG/credit/debit card number I used. The e-Invoice was then delivered straight to my email inbox as a PDF.
What About Non-LPR Parking Sites?
I also learned that for sites without LPR, where I use TnG card or credit/debit card to enter and exit, the process is a bit different. I need to enter my card number in the same app or website for the system to retrieve the parking transaction and generate an e-Invoice.
For ticketing system sites, it works similarly. The printed receipt from the Auto Payment Machine (APM) includes a QR code, I just scan it to access the webpage or app, and then key in the receipt number to request the e-Invoice.
Why This Matters
In the past, I had to ignore some parking claims because the sites weren’t e-Invoice ready, or the process was so tedious it wasn’t worth the effort, some even required me to visit or call the parking office.
But thanks to these smart parking systems with e-Invoice-ready features, claiming casual parking fees is no longer a burden. From a compliance standpoint, it also gives my company peace of mind, especially now that LHDN’s e-Invoicing is rolling out nationwide.
Final Thought
Technology like this doesn’t just make parking smarter, it makes our administrative tasks lighter too. Kudos to the parking operators who are already e-Invoice ready. And to the rest, I sincerely hope you catch up soon!
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