At TimeTec, we are committed to leveraging Artificial Intelligence (AI) responsibly to enhance our services while safeguarding your personal data. This policy outlines how we utilize AI, the types of data involved, and our adherence to Malaysian and international data protection laws and ethical standards.
1. Our Commitment to Data Protection and Privacy
We strictly comply with:
- Malaysia’s Personal Data Protection Act (PDPA) 2010 and the National Guidelines on AI Governance & Ethics (AIGE), which guide our practices in collecting, processing, and protecting personal data.
- General Data Protection Regulation (GDPR), where applicable, for users located in the European Union (EU), European Economic Area (EEA), or other relevant jurisdictions.
Key Frameworks:
- PDPA 2010: Regulates the processing of personal data in Malaysia. View the Act
- AIGE: Provides ethical guidelines for AI development and deployment in Malaysia. Access the Guidelines
- GDPR: Governs personal data protection and user rights within the EU and applicable regions. View GDPR Compliance
2. How We Use AI and Your Data
We utilize AI technologies to enhance user experience and operational efficiency across our solutions.
Examples of AI Applications:
- Customer Support Chatbot
AI-powered chatbot assists in answering common queries, improving response times and customer satisfaction.
- Generative AI for Document Drafting
We use Generative AI to assist in drafting employee handbooks, letter templates, and announcement messages, improving efficiency in document creation for HR , Property Management, and other internal communications.
- Predictive Analytics for Workforce Planning
AI analyzes historical HR data to help forecast staffing needs, support recruitment planning, and improve workforce allocation.
- Personalized User Experience
AI analyzes anonymized data to offer personalized recommendations, such as feature suggestions or reminder notifications.
- AI for Property Management Solutions
We apply AI to analyze facility booking patterns, resident feedback, and maintenance requests, helping property managers optimize resources, improve community services, and enhance resident satisfaction.
- AI for Parking Solutions
AI systems analyze parking usage data and traffic patterns to optimize parking space allocation, predict peak demand periods, and improve parking guidance for users.
Data Types Involved:
- Personal Identifiers: Name, email, contact number and car plate number.
- Transaction Data: Attendance, leave, visitation records, parking records, facility bookings and feedback records.
- Usage Data: Interaction logs, system preferences, and behavioral patterns.
We ensure that data processing, including for AI-powered features, is conducted with your consent and in accordance with applicable laws. Your continued use of our services constitutes consent to such processing as outlined in our
Terms of Service and
Privacy Policy.
If you wish to withdraw your consent for specific types of data processing (such as AI-based analysis or marketing communications) by contacting our Data Protection Officer (DPO) at
dpo@timeteccloud.com.
If you wish to permanently delete your account and all associated personal data, please use our
Account Deletion Request Form.
Please note that withdrawal of consent may limit your access to certain AI-powered features, while account deletion will result in the complete termination of your account and removal of related data (subject to any legal retention obligations).
7. Contact Us
If you have any questions or concerns regarding your personal data, or if you wish to exercise your data protection rights, you may contact our DPO at:
dpo@timeteccloud.com
TimeTec Cloud Sdn. Bhd.
Level 18, Tower 5 @ PFCC, Jalan Puteri 1/2, Bandar Puteri, 47100, Puchong, Selangor.
Tel: +603 - 8070 9933 Email:
info@timeteccloud.com
8. Policy Updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.