| 1. | TimeTec Developer Premium Support Program Technical Support tiers cover development and production issues for API products and services, along with other key stack components: |
| • | "How to" questions about TimeTec API services and features |
| • | Best practices to help you successfully integrate, deploy, and manage applications with TimeTec products |
| • | Troubleshooting API and TimeTec API issues |
| • | Troubleshooting operational or systemic problems with TimeTec API resources |
| • | Issues with our Management Console or other TimeTec API tools |
| 2. | TimeTec Premium Developer Program Support does not include: |
| • | Code development |
| • | Debugging custom and third party software |
| • | Performing system administration tasks and configuration |
